You may return most new, unopened items within 30 days of delivery. If the return is a result of our error (you received an incorrect or defective item, etc.), we will direct you on how to return the item. If it is not due to our error, it is your responsibility to ship the items back to the address below and there will be a 20% restocking fee.
You should expect to receive your refund within 14 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
RETURN SHIPPING ADDRESS:
955 E Devon Ave
Bartlett, IL 60103
Most of our orders ship within a day or two of ordering. Most of our orders ship via FedEx. We also ship via SpeeDee Delivery Service to a few states: Illinois, North Dakota, South Dakota, Iowa, Wisconsin and some part of Missouri. In some cases we also ship by USPS.